Shipping policy

Thank you for shopping with us! We are committed to delivering your order accurately, in good condition, and on time. Please read the following shipping policy to understand how we process and deliver your order:

1. Processing Time:

• All orders are fulfilled same day! 

2. Shipping Rates & Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout. 
• Delivery delays can occasionally occur due to unforeseen circumstances. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone for compensation.

3. Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes:

• Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer tariffs, taxes, etc. (Should be $0)

5. Damages:

• We do offer 100% money back guarantee or replacements for any lost or damaged items!

6. International Shipping Policy:

• We ship worldwide! Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. (Usually 4-7 day delivery)

7. Returns Policy:

• Please refer to our Returns & Refunds Policy for detailed information about options and procedures for returning your order.

8. Questions:

• If you have any questions about the delivery and shipment or your order, please contact us at [simirascents@gmail.com] or through our Contact Us page.